Returns & Exchanges
Hassle-free returns within 30 days of purchase
How to Return an Item
1
Request Return
Login to your account and submit a return request with order number
2
Pack Your Item
Pack item securely in original packaging with all tags attached
3
Print Label
Print the prepaid return shipping label from your email
4
Drop Off
Drop off at any carrier location or schedule a pickup
Return Policy
- 30 days from delivery date
- Items must be unused and in original condition
- All original tags must be attached
- Original receipt or order number required
- Refund issued within 5-7 business days
Exchange Policy
- Exchange for different size or color
- Free shipping on exchanges
- Processed within 3-5 business days
- In-store exchanges available
- Gift exchanges welcome
Non-Returnable Items
Underwear, socks, and swimwear (hygiene reasons)
Perfumes and cosmetics (if seal is broken)
Final sale / clearance items
Gift cards
Personalized or custom items
Items damaged by misuse
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date of delivery to initiate a return. Items must be shipped back within 14 days of the return request approval.
Who pays for return shipping?
For defective or incorrect items, we cover the return shipping cost. For exchanges or buyer's remorse returns, the customer is responsible for return shipping fees.
How soon will I get my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Can I return a gift?
Yes! Gift returns will be refunded via store credit or gift card. The original purchaser will not be notified of the return.
What if I received a damaged or incorrect item?
We're sorry! Please contact our customer support within 48 hours of delivery with photos of the item. We'll arrange a free return and send you a replacement immediately.
Can I return an item purchased on sale?
Sale items with a discount of 40% or more are final sale. Regular sale items (less than 40% off) follow our standard return policy.
Ready to Start Your Return?
Submit your return request online and we'll guide you through the process
Login to Start ReturnHoliday Returns: Purchases made between November 15 and December 25 can be returned until January 31 of the following year.