Frequently Asked Questions

Placing an order is easy! Simply browse our products, add items to your cart, proceed to checkout, enter your shipping information, select payment method, and confirm your order. You'll receive a confirmation email once your order is placed.

Once your order ships, you'll receive a tracking number via email. You can also track your order by:

• Logging into your account and visiting "My Orders"
• Contacting customer support with your order number

You can modify or cancel your order within 1 hour of placing it. Contact our support team immediately with your order number. Once the order is processed for shipping, changes may not be possible.

We're sorry! Please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free return and send you a replacement or issue a refund immediately.

Shipping times vary by location:

• USA: 3-7 business days (Standard), 1-3 days (Express)
• Canada: 5-10 business days
• International: 7-14 business days
• Haiti: 5-8 business days

Shipping costs are calculated at checkout based on your location and selected shipping method:

• Standard shipping: $5.99 (Free on orders $50+)
• Express shipping: $12.99 (Free on orders $100+)
• Next Day delivery: $24.99 (Select areas)

Yes, we ship to many countries including USA, Canada, UK, France, Haiti, and more. International shipping rates and delivery times vary by destination. Please note that customs fees may apply and are the responsibility of the customer.

We accept multiple payment methods for your convenience:

• Visa, Mastercard, American Express
• PayPal
• MonCash (Haiti)
• Cash App, Zelle
• Bank Transfer

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Yes! We display prices in both USD and HTG. You can pay in Haitian Gourdes using MonCash or bank transfer. The exchange rate is updated daily to ensure fair pricing.

We offer a 30-day return policy on most items. Items must be unused, in original condition, with all tags attached. Some items like final sale, underwear, and opened cosmetics are non-returnable for hygiene reasons.

To return an item:

• Log into your account and go to "My Orders"
• Select the order and click "Return Item"
• Follow the instructions to print your return label
• Pack the item securely and attach the label
• Drop off at any carrier location

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. You'll receive an email confirmation once the refund is issued.

Click the "Register" button at the top of the page, enter your name, email, and create a password. You can also create an account during checkout. Having an account allows you to track orders, save addresses, and earn rewards.

Click "Login" then "Forgot Password?" Enter your email address, and we'll send you a link to reset your password. For security, the link expires after 1 hour.

Log into your account, go to "My Profile" or "Account Settings." You can update your name, email, password, shipping addresses, and communication preferences.

Each product page includes a detailed size chart. We recommend measuring yourself and comparing with the chart. If you're between sizes, we suggest sizing up for a more comfortable fit.

Yes! We source all products directly from authorized distributors and manufacturers. We guarantee 100% authentic products. If you ever receive a counterfeit item, we'll refund you twice the purchase price.

Many of our products are restocked regularly. Click "Notify Me When Available" on the product page to get an email when it's back in stock. You can also follow us on social media for restock announcements.