Frequently Asked Questions

Select USA delivery or Haiti pickup, browse products available for that warehouse, add the items to your cart, and complete checkout. Review your contact, fulfillment, payment, and order information before confirming.

Use My Orders in your customer account for order status. When shipment tracking is available, use the Yamie Beauty tracking portal.

Contact us as quickly as possible with the order number. A change or cancellation may be possible only before payment settlement, preparation, pickup completion, or shipment. It is not guaranteed after an order has entered processing.

Open a request in the Returns Center and provide accurate details. A damaged-item request requires a photo when that setting is enabled. Wait for review and instructions before sending or dropping off the item.

Times are estimates, not guarantees.

• USA orders are normally processed within 1–2 business days.
• USA carrier transit is then estimated at 5–10 business days.
• Haiti orders are collected at the store after the ready-for-pickup notification.
• Weekends, holidays, weather, address issues, and carrier delays may add time.

Standard USA shipping is currently estimated at $10.00 USD per order, not per product. Haiti store pickup has no shipping fee. The amount accepted during checkout is the final shipping charge for that order.

Online checkout currently supports USA delivery and Haiti store pickup. Delivery to Canada, Europe, or other international destinations is not currently offered automatically through the website.

Pickup is available at #84 Rue Borno Prolongée, Bois Moquette, Pétion-Ville, Haiti. Wait until the order is marked ready before visiting.

Available methods depend on the selected warehouse and are shown during checkout.

• USA delivery may show card, PayPal, Cash App Pay, Zelle, MonCash, or cash on delivery.
• Haiti pickup may show cash at pickup, MonCash, or Zelle.
• A manual electronic payment remains pending until it is verified.

Website traffic uses HTTPS. Card and PayPal payments are processed by the selected payment provider, and Yamie Beauty does not need your complete card number or security code in its forms or chat. Manual payments may require a transaction reference and payment proof.

Eligible Haiti payments can be completed in HTG. The current displayed rate is 1 USD = 136.00 HTG. The current rate is set by Admin and remains active until Admin changes it. The receipt preserves the exchange rate recorded with the completed sale.

MonCash or Zelle orders may stay pending while Yamie Beauty verifies the reference and payment proof. Do not submit the same payment repeatedly; contact support with the order number if verification is delayed.

An eligible completed order may be submitted for review within 14 days of the completion, delivery, or pickup date recorded by the system. Submission does not automatically approve the request.

Sign in to the dedicated Returns Center with your Yamie Beauty customer credentials. Select an eligible order, items, quantities, reason, and preferred resolution, then wait for approval and return instructions.

Admin physically receives USA returns for the USA warehouse. Seller physically receives Haiti pickup returns for the Haiti warehouse. Only approved sellable quantities can return to the correct inventory.

The item must first be approved, received, and inspected. Admin then records the approved refund, exchange, or store credit. Timing depends on inspection, product availability, and the payment method; there is no automatic guaranteed 5–7 day period.

No. A customer may submit a damaged-item claim with the required evidence, but an opened, used, or damaged product cannot be added back to sellable stock.

Use Register, provide the requested account information, and create a strong unique password. An account allows you to view your orders and use the dedicated Returns Center with the same customer credentials.

Use the Forgot password link on the login page and follow the instructions sent to the account email. Never send your password to Yamie Beauty by email, contact form, or chat.

Sign in and open My Profile. Update only information belonging to you and verify that your email and phone number remain accurate for order and security communications.

For security, sessions can end after inactivity or when authentication is no longer valid. Sign in again. Seller sessions also use additional working-hours and inactivity controls.

The store maintains separate stock for the USA and Haiti warehouses. A product may be available for one fulfillment location and out of stock for the other. The selected USA delivery or Haiti pickup option controls availability and purchasing.

Review the product description and available variant information before ordering. Sizing can vary by brand or product. Contact support before ordering if the product page does not provide enough information.

Do not complete the purchase based on uncertain information. Contact Yamie Beauty with the product name or link so the description, price, image, or warehouse availability can be checked.

Some products may be restocked, but a future restock is not guaranteed. Check the product page again or ask support about the specific product and warehouse.

The assistant first checks local FAQ answers. For eligible general questions it may use Gemini, and it transfers the conversation when a human is needed. A chatbot answer cannot change a payment, order, return, refund, or stock record.

Write clearly that you need an agent or ask a question that requires account-specific action. The chat will indicate when the request has been transferred. Human support is not advertised as continuously available 24 hours a day.

Never send passwords, complete payment-card details, security codes, medical information, or unnecessary sensitive information through chat or the contact form. Use the order or return number when asking for transaction assistance.