Returns & Exchanges
Submit eligible return requests securely and follow every update online
How to Return an Item
1
Open Returns Center
Sign in at returns.yamiebeauty.com with your Yamie Beauty customer credentials
2
Select Your Items
Choose an eligible completed order, quantities, reason and preferred resolution
3
Wait for Approval
Follow the request status and wait for return instructions before sending or dropping off an item
4
Receive & Inspect
The correct warehouse receives and inspects the item before the final resolution
Return Eligibility
- Request submitted within 14 days of order completion
- Order must be completed and belong to the signed-in customer
- Only quantities still eligible for return may be selected
- At least one photo is required for a damaged item
- Every request is reviewed before acceptance
Review & Resolution
- Refund may be approved after reception and inspection
- Exchange may be approved, subject to product availability
- USA returns are physically received by Admin
- Haiti pickup returns are physically received by Seller
- Processing time depends on inspection and payment method
Items That May Be Refused or Not Restocked
Opened or used beauty products that present a hygiene concern
Items damaged through misuse after delivery or pickup
Requests submitted outside the return window
Items that are not part of an eligible completed order
Quantities that were already returned or are part of another active request
Damaged claims submitted without the required photo evidence
Frequently Asked Questions
An eligible return request must be submitted within 14 days of the completed delivery or pickup date shown by the system.
Yes. USA returns are received and inspected by Admin for the USA warehouse. Haiti pickup returns are received and inspected by Seller for the Haiti warehouse.
You may submit a request with clear photos. The request will be reviewed. A damaged or opened item cannot be added back to sellable inventory.
Do not ship an item before approval. The approved return method and any applicable instructions or costs will be provided during review.
The item must first be received and inspected. Admin then completes the approved resolution. Timing may vary according to the payment method and product availability.
Sign in to returns.yamiebeauty.com to view the request history and current status.
Ready to Start Your Return?
Use the secure Returns Center with the same customer credentials used for Yamie Beauty
Open Returns CenterImportant: Submitting a request does not automatically approve a refund or exchange. Wait for approval and return instructions before sending or dropping off an item.